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Is it safe to shop on your site?
Yes, Villeroy & Boch eShop is a secure shopping site. All private data is encrypted and credit card processing is provided by PayPal - one the most trusted and secure internet merchant service providers in the world.

Will I pay additional charges for customs and duty?
No, there are no additional import taxes or duty. However, provincial sales tax and freight charges may apply to your order.

I am trying to check out and getting an error message.
Please make sure that you enter the postal code in the following format: XXX XXX. It’s case sensitive so please use all caps for letters and put a space in between. If you still experience difficulty checking out, please contact us at eservice@villeroy-boch-usa.com.

How long will it take to receive my order after it has been placed?
All orders are processed and shipped once a week (Friday) from the New Jersey distribution center to Canada. Your order will have an estimated delivery time of 7-10 business days.

How can I track my order?
Once your order ships, you will receive a shipping confirmation by email. If you can’t find it, please check your spam folder or contact us at eservice@villeroy-boch-usa.com.

How can I expedite my order?
Unfortunately, we are unable to expedite or make rush deliveries at this time to Canada.

Do you offer price adjustments?
Unfortunately, we are unable to make price adjustments after an order is placed.

Can I change my existing placed order - add or remove items?
Unfortunately, after an order is placed, we are unable to make changes to it. If you would like to add additional items, please place a separate order. If you would like to remove some items, please wait for them to arrive, and then simply return no longer wanted merchandise.

How can I change my shipping address?
Unfortunately we are unable to make any changes after an order is placed in our system. Please check and verify all shipping details very carefully before placing your order.

What if an item arrives broken?
In case your item is damaged while shipping, please e-mail us a photo of the broken item: eservice@villeroy-boch-usa.com. Please include your order number. eService will process your request and contact you if there are any questions.

Can I cancel my order?
If you placed an order and no longer want it, simply wait for it to be delivered and contact us.

I am trying to check out and getting an error message.
Please make sure that you enter the postal code in the following format: XXX XXX. It’s case sensitive so please use all caps for letters and put a space in between. If you still experience difficulty checking out, please contact us at eservice@villeroy-boch-usa.com.

What is Premium Bone Porcelain?
Premium bone porcelain, also referred to as fine china, is made of a high quality mixture of ceramic materials and bone ash. This top-of-the-line dinnerware is lightweight, semi-transparent product that is usually in a brighter white tone and is one of the strongest types of dishes.

What is Premium Porcelain?
Premium porcelain, also referred to as china, is a high-quality product that is made of a blend of fine materials fired multiple times at very high temperatures. The high-quality and shell-like glimmer of this type of dinnerware is similar to bone china, yet premium porcelain is more affordable.

What is borosilicate glass?
Borosilicate glass is a special type of glass that is made with boron oxide, making it extremely resistant to high heat. It is dishwasher safe and can be used to enjoy both and cold beverages.

What is a “place setting”?
When dinnerware or flatware is sold as a place setting you will be buying a full setting that includes everything one person needs to enjoy at least a three-course meal.

What is a charger (or buffet plate)?
Buffet plates and chargers are a wonderful way to add an extra bit of glamour to your table setting. Stacked underneath the dinner plate, these pieces are decorative and elevate your tablescape style.

What is the average size of a dinner plate?
Villeroy & Boch dinner plates typically range from 10¼”– 10½” in diameter. Some of the oval and rectangular plates are larger: up to 12” wide.

What is the average size of a salad plate?
Villeroy & Boch salad plates typically range from 8¼”– 8½” in diameter. Some of the oval and rectangular can be slightly larger.

What is the average size of an appetizer (bread and butter) plate?
Villeroy & Boch salad plates typically range from 6¼”– 6¾” in diameter. Some of the oval and rectangular can be slightly larger.

What is 18/10 stainless steel?
The numbers 18/10 represent the amount of chromium and nickel in the flatware’s composition. In this case, there is 18% chromium and 10% nickel. Important to note is the nickel percentage, as nickel makes the product resistant to corrosion and easy to care for, which means as the grade starts to go from 18/10, to 18/8 to 18/0, the flatware will become less lustrous and less durable.

What is crystal glass?
Crystal Glass is a fine glassware product that offers the beauty of crystal but is lead free. Villeroy & Boch crystal glassware is made in Europe and adheres to the strictest international health and safety standards. All crystal glass products are dishwasher safe, scratch-resistant and maintain luster overtime.