Shipping & Returns

Please note delivery by a certain date cannot be guaranteed.

Shipping Charges

Product is shipped from our warehouse in New Jersey, USA. Please allow 5-15 business days for shipping. No delivery outside of Canada.

No additional shipping charges will be incurred.

Questions about your order?

For inquiries about a specific order or questions/comments in general, please email customer service: CONTACT FORM. 

You may also reach us by phone: 1-800-845-5376 or by postal mail:

Villeroy & Boch Tableware Ltd.

Attn: eservice

330 Bay Street Suite 210

Toronto, ON  M5H 2S8

You find all information about returns in your parcel.