Shipping & Returns

Order today to avoid holiday shipping delays. Please note delivery by a certain date cannot be guaranteed. Orders usually ship in 5 -7 business days. You will receive an email when your order ships.

Please note at this time we are unable to deliver to PO or APO boxes. We apologies for any inconvenience this may cause.

Shipping Charges

Product is shipped from our warehouse in New Jersey, USA. Please allow 5-15 business days for shipping. No delivery outside of Canada. Canada orders ship with Purolator. 

Order Value Shipping Charges
Up to C$249.99      C$20.00
C$250+ Free

No additional shipping charges will be incurred.


Questions about your order?

Returns and Exchanges

We do not offer free shipping for returns. Return shipping costs are up to the customer.  We do not offer refunds for return shipping fees incurred by the customer. We accept returns on orders within 30 days of delivery when accompanied bythe packing slip. Boxed sets must be complete to be refunded. 

Please mail your return to:

Villeroy & Boch 
Attn: Returns E-Commerce
3 South Middlesex Avenue
Monroe Twp., NJ 08831

Original packing slip from order must be included with return to receive a refund.  If you do not have the packing slip please email: [email protected]

For inquiries about a specific order or questions/comments in general, please email customer service: CONTACT FORM

You may also reach us by phone: 1-800-845-5376 or by postal mail:

Villeroy & Boch Tableware Ltd.

Attn: eservice

330 Bay Street Suite 210

Toronto, ON  M5H 2S8

You find all information about returns in your parcel.


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