Shipping & Returns

Order today to avoid holiday shipping delays. Please note delivery by a certain date cannot be guaranteed. Orders usually ship in 5 -7 business days. You will receive an email when your order ships.

Shipping Charges

Product is shipped from our warehouse in New Jersey, USA. Please allow 5-15 business days for shipping. No delivery outside of Canada. Canada orders ship with Purolator. 

Order Value Shipping Charges
Up to C$249.99      C$20.00
C$250+ Free

No additional shipping charges will be incurred.


Questions about your order?

Returns and Exchanges
We do not offer free shipping on returns. You may return any item purchased in our official online store by mail. Return shipping costs are up to the customer. Refunds are provided within 30 days when accompanied by a Villeroy & Boch sales receipt or order confirmation email. Upon the inspection a refund will be issued to you for the value of the item including taxes. Shipping fees are not refundable.

To return your merchandise by mail and ensure that the refund is properly issued, we kindly request that you contact eService for instructions and a Return Authorization: [email protected]

For inquiries about a specific order or questions/comments in general, please email customer service: CONTACT FORM

You may also reach us by phone: 1-800-845-5376 or by postal mail:

Villeroy & Boch Tableware Ltd.

Attn: eservice

330 Bay Street Suite 210

Toronto, ON  M5H 2S8

You find all information about returns in your parcel.


Error adding to the basket