Service while you shop

For you: Our services

Hassle free shopping with Villeroy & Boch

Service before you shop


Phone support

Store availability

Information when you need it

Whether you're shopping online or offline, Villeroy & Boch provides professional consultation and fast service. Use our online contact form or our customer hotline to check whether your desired product is available at a dealer near you. Our free e-mail newsletter keeps you informed about the latest promotions, special offers and new products.

Service while you shop


Gift certificate

Personal consultation

in your store

Offer preparation

featuring your favorite products at your local dealer

We deliver

every product to your home or a store near you if desired

Gift registry

Quick, convenient, reliable

Shopping in the Villeroy & Boch online store or retail outlets just got easier. Select the products you want online and have them delivered to your nearest House of Villeroy & Boch free of charge. Get a personal consultation with one of our professionals.

 

Our practical Villeroy & Boch gift certificates are available for sale at the House of Villeroy & Boch. Take advantage of our new gift registry feature to create a wish list for special occasions such as weddings or anniversaries.


Information service

We notify you whenever a collection is about to be discontinued.

Sign up now

Gift wrapping

inside the store

Merchandise return

inside the store

Comprehensive customer care

Enjoy the benefits of our service even after you have made your purchase. Collect bonus points on future purchases with the exclusive Villeroy & Boch Privilege Card. In addition, our information service keeps you up to date about your favorite designs, giving you a chance to purchase missing items before a collection is discontinued. Of course, you can always return or exchange your merchandise at one of our retail stores.


Other online benefits

Purchase directly from the manufacturer
Only premium products
Get billed for your purchase
Complete range of products
Shipping insurance
30 day return policy
Free & simple returns
In-country customer support
Warranty against breakage
Satisfaction guarantee
SSL encryption

Call us!

Questions? Our Customer Care Center is happy to help.
1-800 387-5732

For all your questions about a proper table setting.

Available 24/4

Simply use the contact form to send us your written inquiry. Villeroy & Boch will get back to you as soon as possible.

Send inquiry

Service after you shop