We are here to help!

Quick and straightforward answers to all your questions.

Your contact details

Salutation
First name *
Last name *
Name of company
Address
ZIP
City
Country
Phone
Email *
Repeat email *

Topic
Category
Category
Category
Your inquiry
Order number
You will find your order number on your order confirmation or shipping confirmation, which we sent to you by email, or on your returns document.

Your purchase

Where did you purchase the product?
Retail includes our Houses of Villeroy & Boch, all specialist retail partners, furniture shops, department stores and online retailers (except for the Villeroy & Boch online shop)
Name and address of the retailer
Date of purchase
Order number
You will find your order number on your order confirmation or shipping confirmation, which we sent to you by email, or on your returns document.

Item
Item & description of fault

Item number or product description
Quantity
Description of complaint

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If you have received a broken delivery or the wrong item, please take a photo and upload the picture here.

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Simply call our service hotline. Our customer care center is here to help.

1-800 387-5732 (toll free) for all your questions about dining.

Our service hotline is available Monday through Friday from 8 am until 5 pm. If you reach us outside of these hours, please leave a message on our answering machine. We will call you back as soon as possible.

Or would you prefer to write us?